Benjamin Harris

Quality Control Supervisor, Atlantic Aviation — Carlsbad, CA

Ten-plus years on the ramp side of the fence, most of it spent making sure the operational and customer-facing details of private and corporate aviation come together without anyone in the cabin noticing the work behind it. Aircraft Aviation started as a way to keep the parts of the job worth watching — the arrivals, the liveries, the runway on a windy day — open in a tab.

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Flight Log

Experience

Jun 2024 — Jul 2026

Quality Control Supervisor

Atlantic Aviation · Carlsbad, CA

Supervised daily FBO operations, keeping them aligned with company policy, quality standards, and regulatory requirements.
Built working relationships with guests, flight crews, vendors, and internal departments to keep service consistent.
Owned scheduling, documentation, audits, and operational reporting, with an emphasis on accuracy.
Worked across teams to smooth out operational workflows and resolve issues before they reached the customer.

Dec 2016 — Aug 2017

Line Service Technician

Signature Flight Support · San Diego, CA

Handled arrivals and departures for private and corporate aviation clients, coordinating closely with pilots and crew.
Balanced competing priorities under time pressure without losing sight of safety or service.

Dec 2011 — Jul 2015

Line Service Technician / On-the-Job Trainer

Signature Flight Support · Santa Ana, CA

Supported daily ramp operations for private and corporate aviation clients.
Trained and mentored new hires on service standards, procedures, and company policy.
Maintained operational records and built a reputation for reliability and clear communication.

Cleared for

Core skills

Operations Supervision Regulatory Compliance Documentation & Records Scheduling Quality Assurance Customer Relations Conflict Resolution Team Training Multitasking Microsoft Office

Ground School

Education

Bachelor of Arts, Business Administration

University of Massachusetts Global

Graduated December 2022